When the wave of change hits—and it always has and always will—you can choose to cower down and let it crush you, or you can embrace the new circumstances, learn from them, and ride the wave to a more positive future. My book The Shark and the Goldfish tells the story of a pampered goldfish…

Who is a good candidate for joining you in this business? We say, “Someone who is a people-person.” Yet we’ve seen people who are bona fide people-people, yet don’t go far in this business. And people who have gone far in this business, yet who are not especially people-people. We say, “Look for people who…