In the world of sales and customer service, what people say and what they mean are not always the same thing. Unfortunately, many of us are listening impaired when it comes to getting to the heart of our customers’ messages. Maybe in six months. I’m just looking. I can get it on sale somewhere else….

workplace communication

Say you just met your favorite actor on the street. He signed you an autograph, treated you like a friend, and took some pictures with you. First thing you want to do after that is tell everybody what just happened, right? You want to call your boyfriend or girlfriend and anyone who means anything to…

relationshipping

  Tom “Big Al” Schreiter once spoke what has become my all-time favorite summary phrase about network marketing: “Most people do network marketing everyday — they just don’t get paid for it.” The utter simplicity, practicality and truth of this statement are to me the essence of what I call the Get Rich Slow approach…

servant leadership

Leadership is not about telling people what to do. A true leader shares power, puts the needs of others first, and helps people develop and perform at their highest level. We call this servant leadership. Here are seven things leaders do, and why they are important: 1. They sell, they don’t tell. Servant leaders persuade others with…

When building an organization, first as an active network marketer, and later as the founder of a multimillion-dollar corporation, I’ve always followed a simple rule. That rule is: Confront before you Conflict. Applying this rule allows me to distinguish early on the missionaries from the mercenaries in any group. I would regularly hold open discussions…

Contributor: Cash Nickerson Communication is one of the building blocks of any team’s success. Considering the greatest communicators in business, academic, and social settings, I find they have one thing in common: They are all great listeners. Listening seems to be the ultimate differentiator. People think of great leaders as speakers and writers , but up close, they speak less…

Contributor: Michael Parker Informal conversational skills are natural to any good networker. Unfortunately, under the pressure of a formal presentation or tough negotiation, these skills can desert us as we try (perhaps too hard) to impress. To counter this, it is important to remind ourselves what these skills are, and then consciously work on them so…