non verbal communication

Contributor: Bob Phibbs Your body language sends wordless cues long before you try to close a sale. The more you understand what your body is saying—oftentimes without you knowing it—the more you can see how often it gets in your way. This is especially true when you are in a sales situation. Oftentimes our bodies…

Former CBS news anchor and author of the newly released Broadcasting Happiness book, Michelle Gielan believes we can make small changes in the way we communicate with people around us to boost happiness, energy, and productivity. In the video below, Michelle highlights 3 powerful ways to instantly raise your signal as a broadcaster to increase…

Contributor: Gina Barnett What is subtext? It is the unspoken between people in the midst of an exchange. It is everywhere and it is a vital part of our communication. It can be as subtle as a millisecond glance between two people to establish who will exit a door first, or as overt as dismissive…

Trust is at the core of every type of business transaction. When you’re inviting a prospect to a presentation, for example, he or she needs to feel that you’re trustworthy before accepting your invite. If you’re asking a customer to buy your product or service, gaining that buyer’s trust has to come before you even…